Aged Care Services

MultiLink Community Services is an experienced Aged Care Service provider supporting frail aged people, people with a disability and their carers from diverse cultural, faith, and linguistic backgrounds with a range of services required to assist them to continue living in their own home, and connecting with their community with confidence, independence, and dignity.

Our Aged Care Services specialise in working with people from Culturally and Linguistically Diverse (CALD) communities and support consumers from over 80 culturally diverse backgrounds annually with our staff and support workers speaking over 44 languages.

Your individual needs and preferences are central to how our team works together to deliver your in-home care services. We work in partnership with you and your family to understand your background, family, what you like and dislike and how we can support you to remain independent in your own home.

Commonwealth Home Support Program (CHSP):

The Commonwealth Home Support Programme (CHSP) provides entry-level support to help older Australians remain independent, safe and connected to their community.

CHSP is designed for people who may need a little extra assistance with everyday tasks but who are generally able to continue living independently at home. Through a My Aged Care assessment, eligible individuals can access a range of government-subsidised services tailored to their needs and goals.

Support available through CHSP may include:

• Domestic assistance – help with household tasks such as cleaning, laundry and maintaining a safe home environment.
• Personal care – support with everyday personal activities such as showering, dressing and grooming.
• Social support – assistance to stay connected, participate in community activities and maintain social relationships.
• Transport – support to attend appointments, shopping and community activities.
• Meals and wellbeing supports – assistance to maintain nutrition, independence and quality of life.
• Home maintenance and safety support – assistance with minor home repairs and modifications to help keep you safe at home.

CHSP services are tailored to each person’s circumstances and are based on the outcome of an assessment through My Aged Care. The Australian Government subsidises the cost of these services, and clients may be required to contribute towards the cost of their care based on their individual circumstances.

At MultiLink, we work with you to understand your needs, preferences and goals, helping you access the right supports to maintain your independence and continue living well at home.

To access the Commonwealth Home Support Program, please call My Aged Care on 1800 200 422 or visit  https://www.myagedcare.gov.au/

For Interpreting and Translation support please call 131 450.

Support at Home Program:

Helping you live independently at home

As we get older, a little extra support can make a big difference. The Australian Government’s Support at Home program helps older Australians remain safe, independent and connected while continuing to live in the comfort of their own home.

At MultiLink, we take the time to understand what’s important to you. Together, we’ll create a personalised support plan that helps you achieve your goals, maintain your independence and continue doing the things you enjoy.

What support is available?

Support at Home provides funding based on your individual care needs through eight funding classifications.

Following an aged care assessment, you’ll be assigned a classification that determines the level of funding available for your ongoing services. If your needs change over time, your classification can also be reviewed.

Alongside ongoing support, additional short-term funding may be available for:

• Assistive Technology – equipment and devices that help you stay safe and independent.
• Home Modifications – changes to your home that improve accessibility and safety.
• Restorative Care – short-term allied health services to help you regain strength and independence after illness, injury or a hospital stay.
• End-of-Life Care – additional in-home support to help people remain at home during the final stages of life, where appropriate.

Services you can access

Depending on your assessed needs, your personalised support plan may include:

How do I access Support at Home?

To access the Support at Home Program, please call My Aged Care on 1800 200 422 or visit  https://www.myagedcare.gov.au/

Step 1

Contact My Aged Care

Register with My Aged Care to discuss your support needs and arrange an aged care assessment.

Step 2

Complete your assessment

An independent assessor will determine your eligibility, recommend the services you need and assign your Support at Home funding classification.

Step 3

Choose MultiLink

Once approved, nominate MultiLink as your preferred provider. We’ll work alongside you to develop a personalised care plan and coordinate the supports that best meet your needs.

Why choose MultiLink?

At MultiLink, we believe everyone deserves to feel supported, respected and connected to their community.

Our experienced team provides compassionate, person-centred care that puts your goals, choices and independence first. Whether you need occasional assistance or more comprehensive daily support, we’re here to help you continue living confidently in your own home.

We’re with you every step of the way—from accessing funding to delivering quality care that grows with your needs.

Ready to get started? Contact our friendly team today to learn how MultiLink can support you or your loved one.

If you are already receiving Support At Home services and would like to learn more about transferring your package to MultiLink, please contact our Home Care staff on (07) 3808 4463 or email agedanddisability@multilink.org.au and one of our team members will answer any questions you may have and support you through the process.

 For Interpreting and Translation support please call 131 450.